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About Us

About Us

Founded in 1995, AV Travel is headquartered in Garden Grove, California. As a full-service travel agency, we have seen many changes in our industry throughout the years, but our commitment to provide the best possible service has never wavered.

We want to thank all our clients for their loyalty and continued support. We have taken the occasion to introduce a series of new tours to exciting destinations around the world and to launch a new logo commemorating our continued success. We’ve also added new features and functionalities to our new website to better serve our clients.

AV Travel is a member of the International Network of Tourism, an organization that provides worldwide vacations and guided tour management services. As a full-service travel agency, we specialize in comprehensive luxury tours that include airfare, 4-5 star hotel accommodations, deluxe ground transport, gourmet meals, professional tour guides, and top sightseeing activities. Staffed with friendly and experienced agents, we are ready to assist you in finding a vacation tour that brings a lifetime of memories.

Services

  • Airfare
  • Cruises
  • Accommodations
  • Visa Processing
  • Ground Transportation
  • Exhibits & Show Tickets
  • Optional Excursions & Activities
  • Group or Personal Guided Tours

Commitment

Our commitment to quality, affordability, safety and fun travel has never changed since our company was established in 1995. Whether your preference is to travel to multiple cities or to a single destination, AV Travel can advise you of the best choice given your time and budget.

Our service is not just about booking airfare and accommodations but to ensure that you get to experience the local traditions, cultures and enjoy the activities available wherever you are traveling.

Our true reward is for you to return from your trip with a refreshed outlook, enhanced world knowledge and fond memories that last a lifetime.

 

Travel Documents

U.S. citizens are required to have a passport for all trips outside of the U.S., which must be valid for at least six months beyond the completion date of the tour. Entry laws differ with respect to travelers’ citizenship.

Each participant is responsible for any expenses incurred because of delays or itinerary changes related to his/her lack of appropriate travel documents and are ineligible for any refund from AV Travel should these circumstances arise.

For more information on countries requiring visas for U.S. citizens and non-U.S citizens, please refer to the U.S. Department of State website: www.travel.state.gov.

Travel Insurance

In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we offer a Travelex Insurance Services protection plan to help protect you and your travel investment against the unexpected. For more information and rates, please review the 360° Group Choice product flyer here.

The product descriptions provided here are only brief summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. To view/download the policy, go to https://policy.travelexinsurance.com/GCB-0521. Travelex Insurance Services, Inc. CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company; NAIC #22276. X41

Cancellation & Refund Policy

Deposit: For tours departing in June, July, August and December or during special events and holidays, deposits are non-refundable. All other tours are subject to a service charge equal to 50% of the total deposit fee as well as any airline penalties if a cancellation is made 60 days or more prior to the tour departure date. Deposits are non-refundable for any cancellations made within 60 days or less prior to the tour departure date.

Final Payment: Final payment is due 60 days prior to the tour departure date. Cancellations made 60 days or more prior to the departure date is subject to a 50% service charge of the total tour package fee. There are no refunds for cancellations made less than 30 days prior the tour departure date.

Visa and Processing Fees: Visa and processing fees are non-refundable.

Other Terms & Provisions

AV Travel reserves the right to modify the tour itinerary and/or schedule, including canceling a tour departure in accordance to its tour operating policy and requirements.

If a tour is cancelled prior to the departure date by AV Travel, the company’s only obligation is to refund the amount received from each participant of the specified tour.

AV Travel acts only as an agent for the suppliers of transportation, accommodations, meals and other services provided to the tour participants. Neither AV Travel or its agents assume responsibility for death, personal injury, property damage and loss, or delays incurred by any person in connection with the tour or by result of any event beyond its control, including neglect, strike, war, terrorism, hostility, civil disturbance, and/or any acts of God.

State of California Seller of Travel Disclosure

Your transactions are covered by the California Travel Consumer Registration Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the passenger is located in California at the time of payment. Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of sale for which you file a TCRF claim. You may request a claim form by writing to:Travel Consumer Restitution Corporation; P.O. Box 6001; Larkspur, CA 94977-6001; or by visiting TCRC’s website at: www.tcrcinfo.org 
 
California requires certain sellers of travel to have a trust account or bond. This business has a trust account. 
 
AV Travel’s State of California Seller of Travel Certificate of Registration (CST Number): 2026651-40